Email us, and we'll send you a reply within 24 hours. Please allow extra time for weekends and holidays.
Maybe you're a phone person? You can reach us by phone from 7:30 am to 5:30 pm Monday through Friday, excluding holidays.
ODS has always treated all member information as confidential. If you are sending ODS an email inquiring about your own protected health information, it is likely that we will be able to assist you.
If you are inquiring on another member under the plan, you will need to call ODS Customer Service. Depending on your relationship to the person you are inquiring about, we may require a verbal approval or written authorization in order to discuss their protected health information if we don't already have one on file.
ODS observes the following holidays. Business offices will be closed.
2009
New Years:
Presidents Day
Memorial Day:
Independence Day:
Labor Day:
Thanksgiving:
Christmas:
January 1st
February 16th
May 25th
July 3rd
September 7th
November 26th, 27th
December 24th, 25th
2010
New Years:
Memorial Day:
Independence Day:
Labor Day:
Thanksgiving:
Christmas:
January 1st
May 31st
July 5th
September 6th
November 25th, 26th
December 23rd, 24th